TV Support

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Problem: No picture on the TV or it’s the wrong picture.

Solution: First, make sure the device you are trying to use (satellite, cable box, DVD, etc.) is turned. Devices can be hooked up to the TV on either a TV input or channel 3 or 4, so you should turn the TV to channel 3 and then 4 and see if that fixes the problem. If not, then change the input on the TV, pressing an input or source button on the remote control usually does this, sometimes you can press the channel down button until the TV says Input. Scroll through your inputs until you see the desired picture. If you still have no picture then your problem is most likely more complex, for example, a cable may be unplugged, or something may be broken. Also your picture may go through a surround sound amplifier and you may need to turn that to the correct input or source along with the TV.

Problem: No sound or the wrong sound coming from the amplifier.

Solution: Your surround sound receiver or amplifier is most likely on the wrong input or source. Try going through all the inputs on it until you get the desired sound. Another possibility is the amplifier may be on mute, or the speakers may be turned off, press mute or speakers A or B to fix those problems.

Problem: There is little or no sound coming out of the rear speakers.

Solution: Most of the time the rear speakers are not making much sound because they are mainly used for effects. You can change the signal processing (sound field, entertainment, pro-logic I or II, DTS, DTS-EX, 5 6 or 7 stereo, or THX) to turn on the rear speakers. If there is sound but it is really faint, you need to turn up the volume on the rear speakers. To do this you need to consult your owner’s manual about setting up the speaker level.

Problem: The TV picture is very blurry.

Solution: Most of the time this is because the TV is getting old and may need to be replaced. The connections in the back could be loose also but this is less likely.

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